Job Information
L3Harris Global Academy Support Liaison in Crawley, United Kingdom
Job Title: Global Academy Support Liaison
Job Location: UK – Crawley – West Sussex
Important to know:
Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks.
About this opportunity and L3Harris UK
From 12 UK sites, our team of over 1,400 people deliver unique capabilities across air, land, sea, space and cyber for military, security and commercial customers, worldwide.
L3Harris in Crawley specialise in technology and systems to enable quality pilot training from distance learning systems applications and maintenance solutions to training devices and full flight simulators, our technology covers the complete training spectrum.
About the role:
The Customer Experience team of L3Harris Flight Academy is seeking a flexible team player that is passionate and committed to providing excellent service to our cadet pilots while supporting our team in the role of the Global Academy Support Liaison position.
A few of our employee benefits are:
25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
Private medical insurance with optional family cover
Pension scheme of up to 7% employer contribution
Life Assurance 4x salary (flexible up to 10x)
Group income protection
Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme
Employee assistance program providing mental health and wellbeing support
What You’ll Be Doing
The Global Academy Support Liaison contributes to the global academy team in the following ways:
Reflects our company values by d elivering exceptional customer service to support the team’s global mission, vision, and daily operations. Engaging with stakeholders following in our, “Own It / Move Fast / Speak Candidly” model.
Cares for our customers, providing outstanding service and ensuring customer satisfaction by ensuring communication is consistent, and timely.
Triages customer concerns and provides appropriate direction and feedback, responding to all inquiries and emails withing 24 hours to ensure customer satisfaction.
Facilitates connections between the teams in multiple departments, managing multiple time zones.
Processes basic accounting statements and accounts receivables reports, as well as posting tuition payments and refunds for housing (with approval).
Updates information for the U.K. team in Flight Schedule Pro daily. Attends weekly scheduled Teams meetings, records, and shares minutes for the teams. Responds to emails for the Academy, seeking to solve problems, finding the right people to handle issues promptly.
Reads and responds to all emails within 24 hours of receipt.
Liaison in the U.K. for resolving housing issues, as directed by the Housing and Logistics Manager in the U.S. This may include facilitating repairs and logistics needs with the management of the external housing facilities, as well as communicating by phone with management.
Assists with move ins for our international cadets, securing their air and ground transportation in the U.K., and meeting them at their accommodations to provide them with keys and check them into their rooms. This typically happens 1-2 times per quarter.
Supports Welcome Day activities monthly by confirming catering and room set up details for the event. Assists wherever needed, both prior to and on the day of the event.
Manages the uniform orders and deliveries to cadets for Welcome Day monthly, ensuring goods receipts are processed properly with the accounting team for timely payment.
Processes Council Tax receipts and Enrollment Certificates for cadets new to the academy and housing.
The Expertise and experience needed to be successful in this role:
The ability to provide outstanding customer service in all situations and communications with stakeholders, seeking solutions as an organized and efficient, proactive problem-solver.
A self-starter, with the ability to work independently and proficiently using the Microsoft Office suite and Teams.
Be solutions-driven, always seeking ways to turn a negative into a positive.
Able to handle and respond to communication on multiple platforms in a timely manner.
Proactive with thinking through solutions to situations before they become problems.
Ability to be flexible, as the role evolves based on department and academy needs.
Takes ownership of handling issues as they arise and feels empowered to problem-solve them by seeking feedback from the appropriate parties as needed.
Must be able to perform a variety of job functions as a key connection and liaison between multiple teams in the U.K. and the U.S.
Basic knowledge and understanding of accounting and accounts receivables.
As an equal opportunities employer, L3Harris is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join L3Harris.
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L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.