L3Harris Jobs

Job Title: Customer Business Team Manager - Maternity cover

Job ID: 12175

Job Location: Crawley, West Sussex, UK

Please note that onsite working will be expected for at least 4 days per week.

About this opportunity and L3Harris UK

From 12 UK sites, our team of over 1,400 people deliver unique capabilities across air, land, sea, space and cyber for military, security and commercial customers, worldwide.

L3Harris Training Systems play a key role on delivering the L3Harris Commercial Aviation Solutions mantra of ‘Creating Safer Skies’. From our computer-based solutions all the way to our state-of-the-art Full Flight Simulators (FFS), improving the training experiencing and creating safer skies is at the heart of everything we do. Our Fixed Training Devices (FTD) and FFS feature aircraft-specific flight decks, offering the form, fit, feel, and function of the actual aircraft.

The Customer Business Team are responsible for ensuring that all customers, whether they are our airline customer, or a B2C client, receive world class customer support during their time in training with L3Harris. As the Customer Business Team Manager you will be responsible for managing the Customer Business Team, supporting the Airline Training Director and wider Airline Training Team.

Our benefits include:

• 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days

• Private medical insurance with optional family cover

• Pension scheme of up to 7% employer contribution

• Life Assurance 4x salary (flexible up to 10x)

• Group income protection

• Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme

• Employee assistance program providing mental health and wellbeing support

• Subsidised staff restaurant

• Staff car park incl. electric vehicle charging stations

  Core duties will involve, but not be limited to:

• Lead and support the CBT members, to create and send Sales Orders, Sales Returns and Quotations on SAP.

• Ensure that all remedial training details have a Sales Order and are billed accordingly through monthly auditing.

• Ensure that all operational activity has an associated Sales Order and complete monthly finance reconciliation to ensure that training and HOTAC activity has been invoiced appropriately and suppliers are paid.

• Working with the Customer Business Coordinator to ensure that all pre requisites for each course are in place.

• Establish a clear communication channel with the Finance team for reporting customer credit control queries to relevant account holders and resolving any customer invoice queries. In particular to support the Orders To Cash process, ensuring that all delivered training is invoiced in a timely and accurate manner

• Create and send out monthly feedback surveys for Airline Training Customers.

• Attend publicity and conference-type events, representing CAS and promoting its products and services appropriately in addition to travelling for meetings as required and dictated by potential and current customer demand where needed.

• Work collaboratively with the marketing teams of to project a positive and proactive image of CAS, driving all opportunities for business

• Monitor Training Agreement (contract) expiries and renewals, together with RPI pricing increase anniversaries, and working with the Finance team to ensure that these are maintained correctly and up to date

• Provide weekly reports on the revenue and utilisation projections, identifying gaps, peaks and irregularities as areas within our resources for the team to add more emphasis in sales and thus mitigate any risk of shortfall

• Hosting clients when on site

• Complete other duties that may be reasonably required by the Director Airline Training

  Qualifications and educational requirement:

  Educated to GCSE English and Maths, Level A-C (or equivalent)

  Microsoft Excel Intermediate level

  Skills and experience:

• Proven team management in a commercial or business role

• Proven organisational and administrative skills with demonstrable success in managing a variety of tasks and/or activities

• Sound understanding of sales processes, budgets and contract administration

• Previous SAP experience.

• Proficient knowledge of MS Office

• Solid numeracy skills

• Self motivated, proactive, confident and highly collaborative

• Ability to work in a high pressured and dynamic environment

• Flexible and able to adapt quickly to changing requirements

• Able to work on own initiative as well as part of a team

• Professional telephone and written communication and presentation skills

• Strong experience in a public facing role

• Previous aviation training industry knowledge and experience would be an advantage but is not essential as full training will be given

• International outlook, ability to deal comfortably with various cultures is preferred

Please note: All candidates who wish to be considered for this vacancy must have the right to work in the UK.

L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.